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Job Title:Project Manager
CompanyCTES
Responsible to Contracting Division Manager

Key Responsibilities:

  • Project Manager oversees his/her staff according to their work area.
  • Project Manager is responsible for liaising with customer.

Reporting and authority:

  • Responsible for reporting the work progress (installation) and staff performance to Contracting Division Manager.
  • Has authority over Site Managers.

Critical Performance Measures (CPMs) / Objectives:

  • Management of the project teams:
  • Responsible for recruitment and training.
  • Preparing and reviewing work schedule.
  • In charge of RFA-RFI
  • Coordinate between all site paties (client, owner, designer, consultant)
  • Supplier negotiation and follow-up
  • Insure projects P&L in-line to budget.
  • Insure projects in-line as per completion target and contractor schedule.
  • Follow-up client VO request and insure approval and payment in time.
  • Follow-up and insure project payment collection.
  • Up-date and manage project cash-flow.
  • Site inspection according to the schedule.
  • Follow-up the working progress against the submittal schedule of each team and invoicing.
  • Handling customers’ complaint.
  • Controlling/Approving the design as needed.
  • Analysis of the daily reports.
  • Preparing, reviewing quotation.
  • Approving quotation as needed.
  • Ensure that staff follow internal safety rule.
  • Ensure that As Build Drawing issued to customers if required when the project go to end.
  • Conduct commissioning.
  • Issuing the Certificate of handover to customers when project comes to end.
  • Provide training to customer if required.

Skills:

  • Good knowledge in Mechanical and Electrical.
  • Excellent interpersonal skills.
  • Analytical skills.
  • Good managerial knowledge.
  • Strategic thinking skills.
  • Negotiation skills.
  • Computer literacy especially MS Office, MS Project and AutoCAD.
  • Strong knowledge in Project Management. (Project schedule, procurement schedule, cash-flow management…)
  • Fluent in English.
  • Extended Project Manager experience on MEP construction site.


Job Title: Business Development Manager
Staff Category TBC
Car Band (if applicable) TBC
Business Unit/Division Business Development
Department BD and Sales Location Thailand
Responsible to Nicolas Malgouyres – General Manager
Responsible for Sales engineer and costing estimator

Deliver new profitable contracts to the Division via proactive selling, competitive tendering or maximising reactive opportunities.  Cultivate opportunities either from within own self-development database or from the existing OCS communities by forging relationships with appropriate stake holders and reacting to real time requests for proposals. Selling additional services to existing clients or new services to new clients.

Key Responsibilities:

  • To maintain and develop a wide network of contacts with the designated market place to ensure the Company is invited to as many tenders as possible.
  • To represent the Company at all PCS meetings as required and to secure new business and build intercompany networks.
  • To ensure that all tender responses are innovative, accurate, compliant, timely and professionally presented.
  • To prepare and deliver all other aspects of the strategic sales process including awareness campaigns, presentations, exhibitions and general market collateral
  • To prepare and undertake a thorough hand-over to operational colleagues once each contract is secured using the Company’s ISO procedures.
  • To assist with the collection, collation and recording of all statistical data for tender compilation, such as productivity ratings, margins and costs.
  • To advise the General Manager and the team of market conditions and trends and competitor activity.
  • To follow up and provide feedback on sales leads.
  • To be up to date with all new industry innovations for inclusion in tender responses
  • To maintain a wide network of internal and external colleagues to develop sales opportunities
  • To actively research our market place

Scope of Role:

  • Geographic area of responsibility: Bangkok and Regions
  • Turnover: Expected to deliver Baht (TBA) of new turnover each year and support the Operations team with re-tenders and additional service proposals
  • Total number of employees: 2

Critical Performance Measures (CPMs) / Objectives:

  • To be able to quickly develop and build good client and customer relationships.
  • To be able to demonstrate strong interpersonal skills and work closely with operational colleagues in developing propositions for clients
  • To be able to prioritise work effectively and work extensively on your own initiative. Be a self-starter
  • To be a responsible and reliable member of the development team.
  • To have a detailed knowledge of the our market place
  • To be able to write cohesive strategy documents and tender responses – detailing the unique features of the Comin Asia offer
  • To have a particular knowledge of TFM services, productivity ratings and equipment innovations

Person Specification:

  • Desirable:  Bachelor or Master Degree; fluent in English essential :  Business Administration majoring in Marketing, Facility Services standard or equivalent, IT literate (PowerPoint, Word and Excel); good skills in Tha
  • Minimum of 5 years sales and / or 2 years operational experience within hard services or similar environment.
  • Good understanding of facility management market sector & M&E facilities
  • bility to ‘listen’ and understand client needs
  • Positive mental attitude
  • Ability to generate a ‘solution’ to the Clients expressed needs
  • Highly numerate and computer literate.
  • Must have the ability to interpret, manage and present information in an innovative manner
  • Be commercially aware with total commitment to customer service and development.
  • Good  communication, organisational and analytical skills
  • Neat and professional presentation
  • Flexible approach to working hours and location
  • Ability to work to deadlines and project manage the bid process
  • Ability to work alone and as team


Job Title: Project Manager – CRM Phase II
Team: Region 3 IT
Location: Bangkok
Reporting to: Region 3 Head of IT

OCS is an international Group providing total facilities services in over 40 countries worldwide. Its’ service offerings in Thailand alone include Total Facility Management, security, cleaning, catering, washroom hygiene and pest control. OCS Group IT is undertaking a major program of work to consolidate and improve its global IT infrastructure and application landscape. This program is driven by regional heads of IT, working closely with regional and local business executives, to ensure that all new IT solutions are fit for purpose and delivered efficiently in line with the global IT strategy.

Key Responsibilities:

  • Fully responsibly and accountability for the end to end delivery of a CRM integration project in Thailand.
  • Manage the roll-out in accordance with the agreed project plan.
  • Ensure that the project is delivered within the budgetary constrains detailed in the business case.
  • Ensure that the project scope is delivered as defined in the business case and that any changes to scope are managed through the appropriate processes.
  • Manage all project level issues and risks, ensuring that all agreed mitigating actions are completed by the agreed resources.
  • Manage relationships with local business process owners and senior leadership teams
  • Review & approve functional and technical documentation where required
  • Review & approve internal process/policy documentation where required
  • Manage relationships with Key Business Users
  • Manage multiple 3rd Party Vendors
  • Provide formal weekly feedback to the Regional Head of IT on overall progress and associated issues in the form of a standard status report.
  • Prepare and lead monthly steering committee meetings

Professional Experience Required:

  • Minimum 6 years' experience working in a similar role, preferably within a large MNC and not solely based in Thailand
  • Formal project management training qualification, such as PRINCE2 or PMP
  • Bachelor’s degree educated in IT, mathematics or related field preferred
  • Exposure to facilities management company working environments is a plus, but not essential.
  • Exposure to Salesforce.com and/or SAP ERP projects is plus, but not essential.

Personal Skills Required:

  • Ability to take ownership of projects and drive through to completion
  • Excellent analytical skills and ability to communicate at all levels of the organisation
  • Excellent problem solving skills and quick to understand specific details of technical issues
  • Ability to understand business objectives and prioritise tasks
  • Methodical, organized and structured approach with the ability to focus on details when required
  • Able to multi-task, with a flexible and creative approach to problem solving
  • Broad and deep IT understanding
  • Ability to travel overseas if required
  • Language skills: English (mandatory)


Job Title: OCS Region 3 Head of IT
Team: OCS Region 3
Location: Bangkok/Mumbai
Reporting to: Region 3 Regional Finance Director

Regional IT Objectives:

  • Optimisation of fragmented IT solutions as part of a global IT consolidation vision.
  • Ensure continuity and quality of service to users of all existing regional IT solutions.
  • Deliver innovative, strategic and tactical IT solutions in line with global, regional and local requirements.
  • Drive best practice and cost effective delivery of IT services across all locations.
  • Provide a regional perspective on Group IT initiatives.
  • Drive business process efficiency through appropriate system utilization.

Key Responsibilities:

  • General:
    • Working closely with local IT and local/regional senior leadership teams, develop and manage the overall regional IT budget.
    • Manage relationships with local and regional business process owners and senior leadership teams.
  • Support of existing solutions:
    • Oversee the regional ERP support team and local IT departments.
    • Ensure appropriate support teams and processes are in place to deliver continuity/QoS of applications, as per defined SLAs. (e.g. ERP, CRM, Payroll, eMail, Operating Systems).
    • Ensure appropriate support teams and processes are in place to deliver continuity/QoS of IT infrastructure, as per defined SLAs. (e.g. Server/SAN management, Network architecture, telephony, desktop support/helpdesk, IT asset management).
    • Oversee the performance of all regional out-sourced application and infrastructure support & maintenance providers.
    • Continuously review and search for opportunities to improve major out-sourced vendor agreements.
    • Continuously seek to negotiate more cost effective agreements with all hardware, software and services providers.
    • Manage the Regional and In-Country IT expenditure and budgets in line with Group and Regional objectives. Drive regional cost improvement initiatives as required. Ensure high level of visibility of IT spend effectiveness.
  • Projects:
    • Develop and steer the regional IT program.
    • Oversee the deployment of all IT projects including regional ERP and CRM solution.
    • Ensure appropriate teams are in place to support the delivery of all regional IT projects.
    • Lead the due diligence and subsequent IT integration of all acquisitions/disposals within the region, working closely with Group IT.

Qualifications & Professional Experience Required:

  • Educated to Bachelor’s Degree level, preferably in IT or related field. Master’s Degree level is a plus.
  • In-depth analytical skills, strong communication and good report writing & presentation skills.
  • At least 10 years working experience in an IT role with 5 years at management level preferably with Asian and/or international business exposure.
  • A deep and broad understanding of IT technologies (applications and infrastructure) and how these underpin critical business processes.
  • Management of 3rd party IT solutions providers and vendors.
  • Delivery of major strategic IT projects, such as ERP applications and infrastructure outsourcing.
  • Management of business relationships, including communication at all levels of the organization.

Personal Skills Required:

  • Leadership capabilities with motivating & mentoring skills.
  • Financial acumen and problem solving are also key.
  • Hands on, capable to communicate well at all levels, flexible and not afraid to take ownership.
  • Delivery focused with attention to meeting deadlines and quality expectations.
  • Ability to work in a dynamic fast-paced environment with continuously shifting priorities.
  • Ability to influence others in order to achieve common objectives.
  • Motivated, tenacious and able to drive activities through to completion.
  • Ability to travel to other countries within Region 3 (infrequently and not for long periods of time).


Job Title: Biometric Time & Attendance Data Analyst
Project/Team: Biometric Time & Attendance Project/Region 3 IT
Location: Bangkok
Reporting to: Biometric Time & Attendance Senior Systems Analyst
Contract Duration: 6 months

OCS Global IT:

OCS is an international Group providing total facilities services in over 40 countries worldwide. Its’ service offerings in Thailand alone include Total Facility Management, security, cleaning, catering, washroom hygiene and pest control. OCS Group IT is undertaking a major program of work to consolidate and improve its global IT infrastructure and application landscape. This program is driven by regional heads of IT, working closely with regional and local business executives, to ensure that all new IT solutions are fit for purpose and delivered efficiently in line with the global IT strategy.

Key Responsibilities:

  • Data analysis
    • Extraction, cleaning, transforming  and consolidation of data from multiple sources
    • Extraction, cleaning and transformation of raw employee clock in/clock out data from the new time and attendance software
    • Ensuring data integrity of all system extracts
    • Resolution of data issues, such as corruption or incomplete extracts
  • Support
    • Support the project team (senior systems analyst, external contractor, internal super users and site based staff) in any day to day activities on the project
    • Help to drive the pilot and subsequent roll-out to a successful conclusion
    • Support subsequent deployments of the solution to other countries in OCS world-wide
    • Ad-hoc tasks as requested by the senior systems analyst

Professional Experience Required:

  • Minimum 3 years experience working in a similar role, preferably within a large MNC
  • Experience of working with SQL database extracts, Excel spreadsheets/pivot tables
  • Bachelor’s degree educated
  • Exposure to biometric time and attendance data analysis is a plus

Personal Skills Required:

  • Excellent analytical skills and ability to communicate
  • Problem solving
  • Attention to detail
  • Multi-tasking
  • Flexibility and creativity
  • Broad  IT understanding
  • Ability to prioritize tasks correctly
  • Ability to travel overseas
  • Language skills: Thai (mandatory), English (preferred)


Job Title: Project Manager - Biometric Time & Attendance
Team: Region 3 IT
Location: Bangkok
Reporting to: Region 3 Head of IT

OCS Global IT:

OCS is an international Group providing total facilities services in over 40 countries worldwide. Its’ service offerings in Thailand alone include Total Facility Management, security, cleaning, catering, washroom hygiene and pest control. OCS Group IT is undertaking a major program of work to consolidate and improve its global IT infrastructure and application landscape. This program is driven by regional heads of IT, working closely with regional and local business executives, to ensure that all new IT solutions are fit for purpose and delivered efficiently in line with the global IT strategy.

Key Responsibilities:

  • Fully responsibly and accountability for the end to end delivery of a Biometric Time & Attendance solution at 1000 customer sites in Thailand.
  • Manage the roll-out in accordance with the agreed project plan.
  • Ensure that the project is delivered within the budgetary constrains detailed in the business case.
  • Ensure that the project scope is delivered as defined in the business case and that any changes to scope are managed through the appropriate processes.
  • Manage all project level issues and risks, ensuring that all agreed mitigating actions are completed by the agreed resources.
  • Manage relationships with local business process owners and senior leadership teams
  • Review & approve functional and technical documentation where required
  • Review & approve internal process/policy documentation where required
  • Manage relationships with Key Business Users
  • Manage multiple 3rd Party Vendors
  • Provide formal weekly feedback to the Regional Head of IT on overall progress and associated issues in the form of a standard status report.
  • Prepare and lead monthly steering committee meetings

Professional Experience Required:

  • Minimum 6 years experience working in a similar role, preferably within a large MNC and not solely based in Thailand
  • Formal project management training qualification, such as PRINCE2 or PMP
  • Bachelor’s degree educated in IT, mathematics or related field preferred
  • Exposure to facilities management company working environments is a plus, but not essential.
  • Exposure to Time & Attendance projects is plus, but not essential.

Personal Skills Required:

  • Ability to take ownership of projects and drive through to completion
  • Excellent analytical skills and ability to communicate at all levels of the organisation
  • Excellent problem solving skills and quick to understand specific details of technical issues
  • Ability to understand business objectives and prioritise tasks
  • Methodical, organized and structured approach with the ability to focus on details when required
  • Able to multi-task, with a flexible and creative approach to problem solving
  • Broad and deep IT understanding
  • Ability to travel overseas if required
  • Language skills: English (mandatory)


Job Title: Biometric Time & Attendance Systems Analyst
Project/Team: Biometric Time & Attendance Project/Region 3 IT
Location: Bangkok
Reporting to: Biometric Time & Attendance Senior Systems Analyst
Contract Duration: Permanent

OCS is an international Group providing total facilities services in over 40 countries worldwide. Its’ service offerings in Thailand alone include Total Facility Management, security, cleaning, catering, washroom hygiene and pest control. OCS Group IT is undertaking a major program of work to consolidate and improve its global IT infrastructure and application landscape. This program is driven by regional heads of IT, working closely with regional and local business executives, to ensure that all new IT solutions are fit for purpose and delivered efficiently in line with the global IT strategy.

Key Responsibilities:

  • Data analysis
    • Extraction, cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for decision making purposes
    • Analysis of raw employee clock in/clock out data from the new time and attendance software
    • Analysis of data and direct querying of the payroll system
    • Comparative analysis of time and attendance data from both biometric and paper based employee attendance information systems
    • Ensure data integrity
  • Support
    • Support the project team (senior systems analyst, external contractor, internal super users and site based staff) in any day to day activities on the project
    • Help to drive the pilot and subsequent roll-out to a successful conclusion
    • Support subsequent deployments of the solution to other countries in OCS world-wide

Professional Experience Required:

  • Minimum 5 years experience working in a similar role, preferably within a large MNC
  • Experience of working with SQL databases, including proficiency in building SQL queries
  • Degree educated in IT, mathematics or related field preferred
  • Exposure to biometric time and attendance data analysis is a plus

Personal Skills Required:

  • Excellent analytical skills and ability to communicate
  • Problem solving
  • Attention to detail
  • Multi-tasking
  • Flexibility and creativity
  • Broad  IT understanding
  • Ability to prioritize tasks correctly
  • Ability to travel overseas
  • Language skills: Thai (mandatory), English (preferred)


Job Title: GM PCS Cambodia
Location: Cambodia
Reporting to: Country Director-Indochina (based in Vietnam) and CK Managing Director (based in Cambodia)

1. Background

PCS (Property Care Services) Cambodia is a JV between PCS and Comin Khmere (CK). This business was started in 2006 and grown rapidly to present levels of about 900 staff and $1.5m turnover. It manages services for clients in security, cleaning, gardening, pest control –  typically through annual contracts. Expansion plans include selling the TFM (total facilities management) service – which would include CK’s maintenance of equipment (e.g. A/C, generators, electrical systems etc.). The main target markets for the business are; industry, shopping malls, office buildings, financial institutions hospitals and hotels PCS now has accounts at over 100 sites in 7 provinces across Cambodia. This includes a national contract for ANZ Bank, the new Phnom Penh Tower and over half the shopping malls in the country. The critical aspects of this business are operations through people, standards of customer service and business development.

2. Job Summary

To lead the PCS Cambodia business.

3. Reporting and authority

This position reports jointly to the OCS Country Director-Indochina (based in Vietnam) and CK Managing Director (based in Cambodia).

Support services such as IT, Finance, HR are provided by CK, so within PCS there is a very small administrative team. There are 5 Direct reports.

4. Key Responsibilities

  1. Develop and communicate the strategy for the business internally across a large team and externally to clients and potential clients.
  2. Manage the performance of the business. Key indicators include:
    • Financial performance: revenue, profit, margin, costs against budget.
    • Customer service standards, client satisfaction and business retention
    • Contract renewal, GP improvement
    • Expansion of service provision within the current customer base.
  3. Develop and maintain operational standards to drive efficiency and customer service.
  4. Business development, including development of the plan to profitably grow the business and capitalize on the TFM opportunity through adding client value. Developing networks, relationships and intelligence about the market opportunity.
  5. People management and development, including training and standards, resourcing, career progression and retention.

5. Person spec

  1. Ideal leadership experience should include experience in leading a large workforce through establishing operating standards and controls, P&L responsibility, and business development success.
  2. Strong and confident people leader, able to motivate a large and mainly low paid workforce.
  3. Entrepreneurial and hands-on business development experience and skills – ideally in a B2B high volume service sector.
  4. Able to oversee and manage a large operation through effective delegation and establishment of standards and controls.
  5. Knowledge of Cambodia or similar markets preferred. Ideally well connected within the business community or prepared to network to establish business community links.
  6. Expat or local national.
  7. Able to work in a dual reporting JV set-up, managing stakeholder interests and communications.
  8. On the question of Business Development vs Operations skills – we see the priority split 70% geared towards operations and 30% geared towards business development as there are other senior business development resources available to drive this area of the business.