FAQ

Q: What is ?Property Care Services (PCS)? ?
A: PCS is the leading property support service provider in Thailand, affiliated to the O.C.S. Group Ltd., U.K. PCS offers integrated high quality property support services nationwide, under the philosophy of ?Building service partnership with customers through quality, innovation and added value?

Q: What are the services provided by PCS?
A: PCS provides a wide range of services, including cleaning, security personnel and electronics security, pest control, cannon hygiene, gardening and stocktaking services. Other services such as maintenance, laundry and canteen are also available through outsourcing to our contractors, while still under our supervision.

Q: Why is it better to use property care services than having in-house services?
A: Use of PCS services will free you from concern about employment and welfare of service staff, give greater flexibility in changing the number of staff, provide greater professionalism in services, and avoid worries about problems of operation.

Q: What distinguishes PCS from its competitors?
A: PCS is the largest property support service company in Thailand, with over 5,000 clients and 20,000 employees. PCS has more than 39 years experience and expertise in providing an extensive range of property support services. Quality is the core of our philosophy and PCS is dedicated to continually increasing standards and improving its services. With all the service already ?in-house?, PCS is in the unique position to provide fully integrated services in the most affordable and cost effective way, with strong commitment to ISO 9001 accreditation.

Q: What are the advantages of using PCS multiple services?
A: PCS can group all property support services in a single contract and provide a Facility Manager, to act as a single point of contact for any service-related issue, which in turn will ensure smooth coordination of all services.

Q: What are the benefits of the integrated services approach?
A: With a Facility Manager permanently based on the site, the integrated services management can increase the efficiency of the services, reflecting on cost savings as well as quality.

Q: How can PCS assure the efficiency of its workforce?
A: PCS believes that training is important in providing high quality services. All employees receive extensive training, in accordance with the British Institute of Cleaning Science for janitorial operations and the Security Industry Training Organization for security guards. The O.C.S. Group Ltd., U.K also provides full training and technical support for specialist services.

Q: Who are PCS? major clients?
A: PCS provides services for nearly 5,000 clients nationwide including office buildings, banks, hospitals, schools, hotels, factories, department stores and cinemas. Our major clients include, for example, Makro, Gate Gourmet, TA Orange, MBK, Central Watson, EGV, Samitivej hospital and Jones Lang Lasalle.

Q: What do you need to do to obtain the services of PCS?
A: If you are interested in PCS services, PCS? call center is ready to serve you 24 hours a day at 0-2800-9011 . Our service consultant will contact you and schedule a free site survey as soon as possible, in order to obtain accurate information about the premises

Why Choose PCS?
PCS is the largest one stop property support services provider in Thailand

PCS is an associate company of O.C.S Group Ltd. U.K. and is managed by highly qualified and experienced expatriate and Local Senior Management.

PCS provide a wide range of services including janitorial, security personnel, electronic security system, gardening, pest control, hygiene and stocktaking services.

PCS has more than 39 years experience in the businesses with more than 20,000 employees operating nationwide.

PCS offers high quality services with ISO 9001 version 2000 accreditation.

PCS?staff are intensively trained by qualified trainers, according to internationally recognised training standards.

PCS? extensive range of services allows PCS to provide high quality multiple services under a Facility Management concept at highly competitive service rates.

PCS is strongly commited to its ?Customer Care Programme? and is dedicated to regularly appraise every service provided to customers, reflecting in its unique ability to provide professional high quality services.

PCS can provide services in all regions, with offices in Bangkok, Chiangmai, Khon Kaen, Korat, Chonburi, Haadyai, Phuket, Malaysia and Bangladesh.

PCS currently provides services to 5,000 clients nationwide. Among them are MAKRO, WATSON, MBK, TA ORANGE, AMATA NAKORN, EGV and SAMITIVEJ HOSPITAL

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